**VaultWear UK – Frequently Asked Questions (FAQ)**
*Last updated: November 2025*

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### 1. Where is VaultWear UK based?

We are a UK-based streetwear brand operating from London. All orders are processed and shipped from within the United Kingdom.

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### 2. How long does shipping take?

Orders are usually dispatched within **1–3 working days**.
UK delivery typically takes **2–5 business days**, depending on your location and courier.

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### 3. Do you ship internationally?

Yes. We offer international shipping to most countries. Delivery times and costs vary based on destination — these are displayed at checkout.

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### 4. Can I return or exchange my order?

Because most VaultWear drops are **limited edition**, we only accept returns for faulty or incorrect items. Please contact **[support@vaultwearuk.com](mailto:support@vaultwearuk.com)** within 14 days of receiving your order to arrange a return.

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### 5. How do I track my order?

Once your order has been shipped, you’ll receive a tracking link via email or SMS. Please allow 24–48 hours for tracking to activate after dispatch.

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### 6. What payment methods do you accept?

We accept all major credit/debit cards, **PayPal**, and other secure payment methods such as **Stripe** and **Viva Wallet**.

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### 7. Are VaultWear products authentic?

All VaultWear items are **original VaultWear UK designs** — created and distributed exclusively by us. We are not affiliated with or endorsed by any other brand.

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### 8. What if my package is lost or delayed?

If your order hasn’t arrived after the estimated timeframe, contact **[support@vaultwearuk.com](mailto:support@vaultwearuk.com)** with your order number. We’ll investigate with the courier and help resolve it quickly.

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### 9. Do you restock items?

Most drops are **extremely limited** and will not be restocked. Once an item sells out, it’s gone for good — so we recommend purchasing early.

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### 10. How can I contact customer support?

You can reach our team by emailing **[support@vaultwearuk.com](mailto:support@vaultwearuk.com)** or using the contact form on our website. We aim to respond within **24–48 hours** (Monday–Friday).

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🖤 **VaultWear UK – underground drops. zero noise. max style.**